This project involved:
GTR (Govia Thameslink Railway)

Case Study Background

The platform unit at Wandsworth Common station was let on a contracted-out lease and with base rent and no turnover provisions. The unit had not been refreshed in many years and as a consequence it was dated and tired. The product offering was not in line with the demographic of the passenger profile.

The site was tendered at lease expiry following meetings with the incumbent tenant who stated business was poor and saw no need to make improvements. The local market was canvased to source potential operators as well as drawing from the Amey central pool of contacts. Footfall at the station was circa 1.5 million passengers per annum therefore a number of proposals were received from prospective tenants.

Our input

  • Design advice to client as to how to maximise income potential and enhance the customer experience from the new facility including a new glass frontage which the client funded
  • Analysis of informal tenders and recommending the successful bidder to the client based upon a detailed scoring matrix
  • Acting as the conduit between the client and tenant during the construction phase ensuring inexperienced operators were led through the complex consent process


  • A local company called Toast Rack who proposed a compelling business plan including a considered financial offer, a detailed and well targeted product range were selected to operate the site
  • A newly fitted out cafe was delivered by Toast Rack to the specification outlined within the informal tender. The new café is modern, bright and fitted out to a high standard, with customers able to view the fresh cooking of food and grinding of speciality coffee
  • The café has not only increased penetration and grown the average transaction values for their core customer but is attracting non passenger custom from the local community