This project involved:
South Western Railway

Case Study Background

Brockenhurst Station is on the South Western mainline within the bustling village of Brockenhurst located in the heart of the New Forest National Park.  The village has excellent local amenities, quality pubs and restaurants, boutique shops and tea rooms.   It’s location within the National Park makes it a popular destination for leisure and tourism.

The station has an independent retail premises providing hot and cold drinks, news and confectionery and an independent cycle hire facility that enables customers to make use of the numerous trails immediately accessible from the station. 

Cyclexperience, the cycle hire operator, opened their first retail store within the village in 1994 and in 1998 opened cycle hire premises within Brockenhurst station car park.  The provision of cycle hire assisted in drawing customers travelling by train to the facility, but as a result of its popularity the premises had begun to negatively impact on the operation of the station

Our input

  • Following a number of discussions relating to the operation of the station car park, in 2014 Cyclexperience approached AmeyTPT to commence discussions to obtain support to submit an application to the DfT for grant funding for a new facility. If successful, the grant funding would enable the purchase of a new modular structure, power upgrade, rain water system for bike cleaning, and following consents, the construction of a new cycle hire, cycle sales, and information centre. The proposal provided an opportunity to mitigate space conflict between cycle customers, car park users and the passing maintenance vehicles and to reduce car parking spaces utilised by the tenant. In principle support was received from a number of organisations including Parish Council, Friends of Brockenhurst, New Forest Association, Tourism Association, District Council and other local stakeholders. AmeyTPT drafted communication for South West Trains (SWT) to the DfT setting out how SWT would support a proposal and assist in granting a new lease and obtaining consents for a new purpose built facility. 
  • In 2015 the Department for Transport awarded grant funding for the new facility.
  • The tenant used their own experts in the submissions of planning application to the National Park Authority consent and instructed a professional team. AmeyTPT led communication with the professional team to provide the necessary designs, surveys and plans pack that would supply Network Rail engineers and surveyors with satfisfactory information to obtain the Superior Landlord consent for works.   
  • AmeyTPT negotiated terms for a co-terminus surrender of the existing lease and the grant of a new Tri-Partite lease for the new two storey construction and communicated with solicitors and the tenant throughout.
  • AmeyTPT arranged pre-start meetings, regular on site safety meetings and at completion, accepted the certification and conducted entry into service that enabled the facility to open.


  • In 2016, the new facility opened. Tenants customers arrive by train increasing fare box revenue or by vehicle increasing car park revenues.   Incremental rental returns £8,900 per annum.
  • The newly completed scheme reduced conflict between cyclists, customers with other car users and maintenance vehicles using the adjacent permanent way centre.
  • In 2017, the new facility was awarded:
  • Outstanding Contribution to the Visitor Economy
  • Outstanding Contribution to the National Park
  • Business of the Year

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